People who work with, or encounter, members of the public may, from time to time, experience aggressive or violent behaviour. This includes being sworn at, threatened or even, in rare circumstances, physically assaulted. The NNTC suite of Violence at Work training Courses are designed to help your workforce:
Identify, and assess any potential risks to their personal safety
Plan to avoid or reduce the likelihood of aggression and violence
De-escalate or calm an angry, emotional, or enraged person
Breakaway or escape from a threatening situation
Safely Restrain people who may be a danger to themselves or others
All these courses are run in an interactive student-centred style with all assurances given to create a safe learning environment. Wherever possible the delegates attention will be directed towards the organisations health & safety policies, this will ensure anyone attending is fully aware of their roles and responsibilities towards creating a safe working environment free from aggression and violence. Please note all our courses are tailored free of charge to your requirements so may vary slightly from the stated aims and outcomes and are run in-house only.